Practical answers before you arrange an inspection
Underground Water Leak Detection FAQ
Professional leak investigation can reduce unnecessary excavation, but the result still depends on the pipeline and site. These answers explain what to expect and what information helps us plan the work.
FAQ 1
Question: Can you find every underground water leak?
Answer: No company or instrument can guarantee every leak. The result depends on leak size, pipe material, depth, pressure, route information, access, background noise and site conditions. We compare suitable observations and explain the confidence and limitations before recommending excavation.
FAQ 2
Question: Will the inspection damage my floor or ground?
Answer: The investigation itself is normally non-destructive. We listen, compare and assess accessible points before any excavation. If the evidence supports a suspected area, your appointed plumber or contractor normally opens that area carefully and confirms the pipe condition.
FAQ 3
Question: Why not ask a plumber to start digging?
Answer: A plumber is needed to expose and repair the pipe. LeakPinpoint focuses on the stage before that work: narrowing the suspected location so the excavation can be more controlled. Some plumbers also carry out detection, but the methods, equipment and experience vary.
FAQ 4
Question: How long does an inspection take?
Answer: A straightforward residential investigation may be completed in one visit. Long, branched, noisy or poorly documented systems can take longer or require staged work. We estimate the likely duration after reviewing the property and pipeline information.
FAQ 5
Question: What happens if the findings are inconclusive?
Answer: We explain what limited the inspection and recommend the next useful step. That may be a quieter inspection period, better route information, an agreed isolation test, additional access or another suitable method. We do not mark an uncertain point as a confirmed leak.
FAQ 6
Question: Do you excavate and repair the pipe?
Answer: Our standard service is leak investigation and location marking. Excavation and repair are normally carried out by the customer’s appointed plumber or contractor unless a separate arrangement is agreed in advance.
FAQ 7
Question: How is the price decided?
Answer: Residential quotations consider the property type, location and likely inspection scope. Commercial, industrial, hydrant and large-pipeline quotations also consider route length, pipe material and diameter, depth, access, noise, shutdown requirements, travel, reporting and specialist equipment.
FAQ 8
Question: What should I send before requesting a quotation?
Answer: Send the location, property or project type, symptoms and available photographs. For larger systems, include the latest drawing, route length, pipe material, diameter, depth, water source, pressure, valves, meter or pump behaviour and available shutdown window.
FAQ 9
Question: Can you work at night or during a shutdown?
Answer: Yes, where the scope and schedule allow. Quieter periods can be useful at factories and other noisy sites. Any shutdown, isolation or access arrangement must be agreed with the responsible client team.
FAQ 10
Question: Do you provide a report?
Answer: We provide markings and an explanation of the findings. Photographs and a professional inspection report can be included when required and should be stated in the agreed quotation.
Still have a question?
Send us the facts you have. We will tell you what else is needed to assess the next step.